Service

Of course, you can also count on us after the purchase of a machine or packaging line.

AFFELDT machines and systems are individually designed, installed by a qualified and experienced AFFELDT service team, supported during the production start-up phase and regularly maintained. Due to their great experience, the customer centre team is often able to define defective parts already on the phone. Original spare parts are available at short notice.

Our service technicians assure fast and professional support. The customer can rightly expect absolute safety in technical function and perfect service from AFFELDT.

SPARE PARTS

With the original AFFELDT parts service you receive an optimum supply of all necessary wear and spare parts for your packaging line. This service includes among others:

  • Dispatch of spare parts as quickly as possible
  • Coordination of customs formalities (export/import)
  • Representation network with spare parts warehouses
  • Establishment of a spare parts warehouse for relevant wear and spare parts

RepaIr service

Overhaul and repair of original AFFELDT parts:

  • Test field and troubleshooting, provision of loan units
  • Spare parts, emergency service, repair, replacement of control units
  • Exchange and repair service of original assemblies and system parts
  • Printer workshop

Service techniCIAN

Our service technicians assure you fast professional support in the following areas:
  • Assistance and training for your operating and service personnel
  • Service by specialists for performance optimisation or calibration
  • Repairs and retrofitting on site or in the factory
  • Personal contact for immediate assistance

MAINTENANCE AND SERVICING

Our recurring maintenance and repairs enable you to operate your machines without any problems.
  • An after-sales concept tailored to your system minimises downtimes.
  • Development of a replacement and maintenance plan
  • Regular appointments according to individual agreement
  • Inspection and recommendation for spare parts supply
  • Minor adjustment work

Remoteservice

Via remote maintenance, iwr can access your controls and your display and provide you with assistance as well as simple training.
  • Assistance
  • Minor training
  • Signal check
  • Software updates
  • Teleservice

Retrofit

We will gladly replace your discontinued controls with current ones.
  • State-of-the-art control systems
  • Securing the supply of spare parts
  • General overhauls
  • Trade-in of second-hand machines

You have not found your service?

Are you looking for a special service and can’t find it?

Write to us, we will be happy to support you and develop the right service together with you.

Any questions?

Our service manager, Mr Maik Ranschau, will be happy to answer your questions and provide further information.
From 8 am to 4 pm
Outside business hours you can reach us at